Privacy Policy

Overview

Elite Home Services (“we,” “our,” or “us”) operates the website at plumbinginrockwall.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use it, and the choices you have. By using our website, you agree to the practices described here.

We are a family-owned plumbing company based in Rockwall, TX. We take your privacy seriously and do not sell your personal information to third parties.

Information We Collect

Information you provide directly

When you contact us through our website, by phone, or by email, we may collect:

• Your name
• Phone number
• Email address
• Service address or general location
• A description of your plumbing issue or service request

This information is used solely to respond to your inquiry, schedule service, and communicate with you about your appointment.

Information collected automatically

When you visit our website, certain information is collected automatically by our hosting and analytics services, including:

• Your IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on those pages
• Referring website or search query that brought you to our site

This data is collected in aggregate and is used to understand how visitors find and use our website so we can improve it. It is not linked to your personal identity.

How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule appointments
• Communicate with you about your plumbing service
• Follow up after a service call, when relevant
• Improve our website and understand which services are most in demand
• Comply with applicable laws and regulations

We do not use your contact information for unsolicited marketing and we do not add you to any mailing list without your explicit consent.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our website (such as website hosting, analytics, or scheduling software) may process your data on our behalf. These providers are bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority, we may disclose information as legally required.
• Business transfer: If our business is sold or transferred, customer information may be part of the transferred assets. We would notify you of any such change.

Cookies and Tracking

Our website may use cookies — small text files stored in your browser — to help the site function and to understand usage patterns. We use analytics tools (such as Google Analytics) that set their own cookies to provide aggregated traffic data.

You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using our website, though some features may work differently.

We do not use advertising cookies or retargeting pixels that track you across other websites.

Third-Party Links

Our website may contain links to third-party websites such as Google Maps, review platforms, or licensing boards. These sites operate under their own privacy policies, which we do not control. We encourage you to review the privacy policy of any third-party site you visit.

Data Security

We take reasonable technical and organizational precautions to protect any personal information you share with us. Our website uses HTTPS encryption for data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain contact information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of a service relationship plus any legally required retention period.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Your Choices

You may contact us at any time to:

• Ask what personal information we have on file for you
• Request correction of inaccurate information
• Request deletion of your information (subject to any legal retention requirements)
• Opt out of any follow-up communications

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). Contact us at the address below to make a request.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any change constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: